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Bilingual Employee Relations Specialist

Human Resources
24001539 Requisition #

Bilingual Employee Relations Specialist

El Mirage, AZ

Relocation package offered


Partners with the business at assigned location(s) to ensure HR processes are consistently followed. Drives and supports HR objectives to improve effectiveness and efficiency of support and services. Provides onsite HR support as necessary in addition to handling complex team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention. Positively influences front line managers to encourage a healthy connection between managers and their team members to form mutual respect, trust, and appreciation. 

We offer:

  • Competitive salary plus annual bonus opportunity
  • 1st shift Monday through Friday 7am-3pm
  • Full benefits package including Medical, Dental, Vision, and 401k match

Responsibilities include the following. Other duties may be assigned.

  • Act as a consultant for managers on issues related to team member performance, conflict resolution, and problem solving related to the management of team members.   
  • Follow a fair and objective process appropriate for team member concerns including fact-finding and ensuring adherence to employee relations policies and practices. Conduct investigations per Company process. 
  • Provide specialist level support, thought partnership, guidance, and coaching to all levels of People Leaders. 
  • Follow expected documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation. 
  • Maintain the highest level of integrity and confidentiality when managing employee relations issues and managing reported matters. 
  • Stay attuned to organizational and operational changes across the company to identify potential employee relations risks and raise awareness with manager. 
  • Provide guidance and assistance with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions and performance improvement plans. 
  • Responds to and represents the Company as needed for unemployment claims. 
  • Depending on work location, may fulfill other HR responsibilities onsite. 
  • Review and process religious accommodation requests.  
  • Provide guidance to local leadership on workplace threats and emergencies (violence, reasonable suspicion testing, conflicts, substance abuse, etc.).    



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

  • Bachelor's degree (B. A.) from four-year college or university
  • Three to five years employee relations experience

Language skills

Bilingual in Spanish

Critical competencies or skill sets 

Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manualsAbility to write performance or disciplinary documents and correspondenceAbility to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Strong verbal and written communication and presentation skills. Ability to resolve conflict and provide coaching. Ability to train and explain more complex processes or procedures. 


ADDITIONAL REQUIREMENTS for Sr. Specialist, HR Services 

Extensive HR experience and proven record of exercising independent seasoned judgementAbility to coach and mentor others on the HR services team with less expertise. Ability to advise or handle escalated issues. Ability to draft and/or revise policies and procedures in partnership with legal and HR leadership. 


Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. This exposure is when talking to employees on the job-site.  The noise level in the work environment is usually moderate.

Condition of employment

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.


Equal employment opportunity

Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law

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